Our Complaints Procedure

We take complaints at Consulenti Italiani Law firm extremely seriously because we want our clients to be happy and to offer them the best possible service we can.  Where we have fallen short of this we want to know exactly what happened to stop this happening again and how we can make things right. At this stage, a complaint is still deemed to be informal and if it can be resolved to the satisfaction of all then there is no need to progress to a formal complaint.

The person wishing to bring a formal complaint against Consulenti Italiani Law firm must do so in writing to Davide Cupertino, Sole Practitioner via email or at the following address:

Davide Cupertino

Consulenti Italiani Law Firm

22 Eastcheap, 5th Floor,

London, EC3M 1EU

02039504959

dcupertino@consulentiitaliani.com

 

WHAT TO DO IF WE CANNOT RESOLVE YOUR COMPLAINT

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a nal response to your complaint and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk (https://www.legalombudsman.org.uk/) Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

MAKING A REPORT TO THE SRA

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority (https: //www.sra.org.uk/consumers/problems/repor t-solicitor.page)